The start of the new decade and advancements in technology can be considered as some of the biggest reasons why you should consider replacing your phone with VoIP, but there are definitely more that you may not have thought of before. Adopting new and effective technologies is the way forward for businesses. VoIP services are cloud-based solutions that can help companies to make their customer experience better.
The technology supports the evolution of internet infrastructure for businesses, which is why small and large businesses are realizing that VoIP is the way forward. Here are all the reasons why you should consider replacing your phone with VoIP.
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1. No Maintenance or On-Site Tools Needed
Traditional phones in the workplace can cause a lot of clutter. Any on-site tools and equipment can be quite costly to maintain since they are really complex systems. Ensuring your phone system runs smoothly enough to make sure no calls are missed can be difficult. VoIP cloud-based services offer businesses a chance to free up their office spaces. It can be a chance to save costs since many VoIP services are quite affordable.
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2. Cheap Calls
Speaking of affordable services, traditional phone calls can be quite expensive, especially if you have to make international calls. Cloud-based services work through data connections. It doesn’t matter where the receiver or caller is, most internal calls are free. Premium and international calls are significantly cheaper when using VoIP as opposed to traditional calls.
3. Switching from Voicemails to Emails
Accessing voicemails can take way too much time. You have to dial the voicemail number, input the PIN code, and then listen to each voicemail separately. Cloud-based services can send all of your voicemails to any email inbox you want. This is great for businesses that have a shared inbox, which can make it easier for them to collaborate.
4. Decreased Capital for Setup
A lot of businesses may make the mistake of thinking that changing their telecommunication system will be expensive. However, one of the reasons why you should consider replacing your phone with VoIP is because it’s super cheap to set up. The only major capital that you have to invest in is training your workers to use the new software. Even that doesn’t take too much time since most interfaces and services are quite intuitive and simple to use. In the long run, you will see how cost-effective this option is.
5. Easy Integration
Brands often depend on Customer Relationship Management software for their customer service. You need CRMs to make notes, track customers, monitor data, and store information. The best part about VoIP services that most can integrate into CRM software easily. This ensures that your sales team will be able to pull up data about the customer that can help them properly accommodate them.
6. Reliable and Readily Available
Many VoIP services offer iOS and Android applications, which means you can take calls while you are on your own phone too. The mobile-friendly nature of VoIP ensures that you can connect with your customers no matter where you are as long as you have a data connection.
7. Remote Employees Benefits
VoIP services accommodate employees working from home or other locations. Remote employees can benefit from such services since these services make it easy to manage customer service from just about anywhere. You don’t need a traditional line and phone connection to engage with the consumer anymore. With the pandemic, a lot of businesses are realizing they don’t need to have physical connections for their employees; the transition to VoIP services just makes a lot of sense.
8. Easier Management
Traditional phone systems make it hard to enact changes to the flow of calls. It can be tough to insert personalization and add new users to a traditional system. You may even need to hire another third-party expert to implement the changes you need in the system. A cloud-based VoIP service needs no such thing. You can make any changes you need in mere minutes through user-friendly interfaces. Personalized conversation is easier to manage since you can manage recordings, voicemails, and call history much easier.
9. Company’s Location
Traditional telephone services can limit a company’s location to the physical location of the office. For example, let’s say a company has a UK number for their operations. Expanding your business to New York would mean opening a new office in the city to get that particular business number. However, the physical location of the company will no longer limit your ability to target new locations. VoIP services can give you a local presence in any location you want.
10. Flexibility on Devices
Cloud-based VoIP services come with different platforms that you can access your customer service tools from. With mobile applications and desktop software, you can use a variety of devices for your sales team.
11. Grows with the Business
Most VoIP services offer scalable services as your company grows. With traditional phones, you will always need to inform the phone service company beforehand with regard to the lines and numbers you need. This can mean that companies end up paying more for numbers or lines they aren’t going to use anytime soon. This is one of the main reasons why you should consider replacing your phone with VoIP. With VoIP services, you only need to pay for the services that you will be using. You can create a new user ID whenever you like in just a matter of moments.
12. Increased Versatility
Modern customers want a lot of options when it comes to connecting with brands. VoIP systems have a huge range of features that can enhance how you engage with your customers. With SMS messages, video conferencing, audio conferencing, etc., your customers can connect with the brand however they like.
13. Greater Flexibility
Mobile businesses like food trucks or pop-up stores don’t have the luxury of staying in one place long enough to get phone connections. VoIP services are quite flexible in such cases. It doesn’t matter what type of business you have, the VoIP can be configured to suit your needs with any added costs or hassles.
These 13 reasons why you should consider replacing your phone with VoIP are compelling enough for any business to embrace change. It is a cost-effective, reliable, and versatile solution that can make your customer service more efficient.
