Information about the top 11 VoIP providers and why you should consider them can help you streamline the customer journey all the way to the final sale. Think about it this way – a lead calls the customer service number from your website, and your sales representative picks it up. After answering just a few questions, the salesperson manages to convert the lead into a sale.
It takes a mere few seconds, but the potential lead ends up becoming a paying consumer. Instead of being moved from one employee to the next and wasting their time in the process, you will be able to streamline the process with VoIP services. By automating where the customer goes, you will get more sales with lower costs.
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VoIP services are quite easy to use and set up for businesses. However, choosing the perfect service for your business can be a tough task since there are so many choices out there. But you’ve come to the right place. Here are the top 11 VoIP providers and why you should consider them.
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1. Ring Central
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Ring Central tends to top most lists of the top VoIP providers because of their affordable pricing and great features. There are work from home opportunities as well as unlimited video conferencing, integrated messaging, and cloud hosting. Small businesses that won’t need more than 50 lines won’t have to pay a high price. Ring Central boasts 99.999% uptime, which ensures high reliability. Local phone numbers or toll-free numbers are also available as well as voice menus in up to 10 languages.
Ooma is known for its scalable features that can make remote working a lot easier. It has affordable services that can help your company grow. Small businesses can take advantage of Ooma phone services, which are specially designed for employees that stay at home. You can receive or make unlimited calls inside North America with a business number.
The Ring Groups feature makes all phones ring when a call comes through but connects it automatically to the first employee to pick the call. This makes sure that customer service is quick and anyone can answer the phone even if one representative was away from their desk.
Nextiva is the top VoIP provider for midsized businesses and provides scalable opportunities for different locations. If your employees are scattered in more than one office or location, you can use Nextiva as an affordable option, and the desktop and mobile applications make management easier for employees. Nextiva has a unique collaborative tool called Cospace, where team members can chat with each other over video. This makes it easier for the sales team to be on the same page when it comes to sales services.
Grasshopper is perfect for employees on the go who want an easy way to manage their sales services. It offers toll-free numbers and is quite easy to set up. It is perfect for businesses that have employees in different locations. This VoIP software has Android and iOS applications, making it great for mobile businesses like pop-up stores.
Grasshopper basically has all the features for all the plans. This means that small businesses don’t need to upgrade just to get a service, but rather, they can do so as they grow. The only downside to Grasshopper is that their services are only available in Canada and the US.
8×8 provides quality services with inexpensive calling features. It is known for cheap rates for international calling and has three plans that you can choose from according to your needs. It has integration capabilities with Zendesk, Salesforce, and Microsoft Dynamics. All the plans include screen sharing and videoconferencing, which enhances collaborative abilities.
Their basic plan starts at $12 monthly with full internet calling systems, which is a great offer for small businesses on a budget. There are also automatic attendants that can make it easier to transfer calls to the right extensions.
Vonage is known for its 99.999% uptime with easy setup features. There are plenty of scalable features that ensure you can maintain Vonage even as your company grows. You can integrate Vonage with Slack and Salesforce, making it easier to provide efficient customer services. With unlimited team messages, business calls, and business texts, it’s easier than ever to convert leads into customers.
7. Verizon VoIP
Verizon VoIP offers reliability but for a bit more money than the rest of the services on this list. It is definitely the most expensive service, but it’s a full service with mobile solutions and fiber-optic connection. It offers reliable communications with rarely dropped calls. All of this is also dependent on all your employees staying in areas where Verizon services are provided.
GoToConnect has plenty of glowing reviews and impressive features to ensure they get a spot on the list of the top 11 VoIP providers and why you should consider them. It has a simple interface, offers many telephone features, has fair pricing, and focuses on small businesses. The phone systems by GoToConnect have email support, live chat, and 24/7 phone services. It has a pretty easy system that employees will get used to quickly.
Mitel is perfect for mobile-friendly businesses or small businesses. Employees that have to work primarily on their phones will love this service. It offers audio conferencing, unlimited minutes, videoconferencing, and integration capabilities.
Phone.com has one of the cheapest plans that start from just $9.99 monthly. Phone.com only integrates with certain CRMs, though, so you have to be careful when it comes to selecting this service. It has a 300-minute monthly base plan that small businesses can take advantage of.
11. Fusion Connect
Fusion Connect ensures that small businesses have reliable communication systems that can help them provide great customer service. Businesses that are oriented around customer service can benefit from their plans that offer over 50 features, so there’s something for everyone.
Now that you know the top 11 VoIP providers and why you should consider them, you can enhance how your business engages with your customers. VoIP services are designed to make it easier for your employees to connect with leads and convert them, so making the move to VoIP should be a no-brainer.
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