Frequently Asked Questions
1. How do I subscribe to the Truffol newsletter for latest product information and discounts?
On Home Page, near the bottom, enter your e-mail address and click" Subscribe ".
2. Product Pricing Disclaimer
I. Product prices on the Truffol website are subject to changes without notice. Shipping costs vary depending on the shipping method you choose. In the event of unforeseen circumstances, when total price changes due to tax changes or site errors after confirmation of your order, we will notify you by email or phone and you can decide whether to cancel the order.
II. Prices for temporarily out of stock items are valid for only one week. If you placed an order for an out of stock item and the price of the item changed when restocked, we will notify you of the new price and let you decide whether to proceed before charging your credit card or Paypal account.
1. Who is your delivery partner? How do I track my shipment?
Our orders are handled and shipped by Hong Kong Speedpost, Hong Kong Post and USPS First Class.
2. How long does it take to ship my order?
See shipping page.
In the event of poor weather or traffic conditions or unexpected natural disasters, your order might not arrive on time. Remote islands or destinations might take longer to deliver.
I. Shipments to office addresses, if dispatched on weekends or holidays, will be postponed to the next business day. Shipments to residential addresses are not affected by this.
II. The estimated delivery time is for reference only. Truffol cannot guarantee that your order will be delivered within the stated timeframe. Order processing or payment confirmation delays could hinder the delivery process.
3. Do you deliver to PO Boxes?
No we do not.
4. Can I ship to multiple addresses?
Each order is limited to one shipping address. Please place multiple, separate orders for products destined for different addresses.
5. Additional Notes
I. If your order has not arrived two weeks after our maximum time estimate, you can request a full refund or a re-shipment. Please contact us at email@example.com.
II. We reserve the right to charge additional shipping fees for incorrect mailing addresses.
III. In the event that a package is returned to Truffol due to incorrect or undeliverable mailing address or the customer’s failure to collect the package in time, the customer may either request a refund, less USD $10 for shipping charges that Truffol incurred, or the customer may get charged an additional USD $10 handling and shipping fees for Truffol to resend the package.
Ordering & Payment
All prices are displayed and settled in United States Dollars (USD).
2. What payment methods do you accept?
We accept the following payment methods:
3. Can I change or cancel my order?
Once an order is placed, you will not be able to change or cancel it.
4. Can I modify my delivery address after placing and order?
Please contact customer service immediately (firstname.lastname@example.org). If your shipment has not been dispatched, our service team can help you change your delivery address.
5. Out of Stock Items
If your purchased item is out of stock, we will automatically cancel your order and notify you via email. You will not be charged for any undelivered items.
6. Online Payment Disclaimer
Truffol will not assume liability for any losses or damages (including any indirect and consequential losses and damages) incurred as a result of any online transactions executed on Truffol’s online platform, due to, including but not limited, the following reasons:
I. Any failure, delay, interruption, suspension, or restrictions, related to transmitting information or data amongst banks and third parties when processing credit card payments;
II. Any errors or omissions related to the transmission of information or data that took place in the payment channels mentioned in (I);
III. Any failure or malfunctioning of the aforementioned payment channels in (I); Or
IV. Any related or consequential issues.
7. How do I track the status of my orders?
Go to track shipment at the bottom of our homepage. Enter your tracking confirmation number provided to you via email.
Truffol reserves the right to change these terms and conditions at any time without prior notice. Truffol reserves the right to make the final decision in case of any disputes.
8. How can I enter a coupon code?
You may enter a coupon code in the bottom left corner of your shopping cart upon checkout. Coupon codes cannot be used with other promo codes or other promotions. We reserve the right to cancel any orders that violate this rule.