Truffol delivers to most countries in the world, serving the following regions via Hong Kong Speedpost, Hong Kong Post and USPS First Class.
Orders are usually processed and shipped within 2 business days. Personalized products take 3-5 business days to ship. Orders received on Saturdays, Sundays and Hong Kong public holidays are processed by the end of the following business day. Delivers are only made on business day.
You will receive a confirmation email after your order has been shipped with tracking information.
Custom Duties / Tax
Buyer is responsible for any customs or import duties charged at local customs.
These charges must be paid for the recipient of the parcel. Truffol has no control over these charges and cannot estimate what they are, as customs policies and import duties vary from country to country.
We suggest contacting your local customs office before ordering to avoid unexpected charges. Truffol will not be responsible for non-delivery caused by non-compliance or restrictions in delivery countries.
When international orders reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. Delivery transit days to the recipient will vary depending upon the destination country.
Unclaimed Shipment / Refusal of Customs Duties
Please be advised that in the event your package is unclaimed (due to incorrect / insufficient mailing address or failure to collect your package on time, or refuse of customs duties), and is ultimately sent back to Truffol, we reserve the right to charge an additional USD $10 to resend your package to compensate our increased logistics expenses. If, after we receive your returned package, you opt for a product refund instead of making the above payment, your refund will be subtracted by USD $10 for our incurred logistics expenses.
Request Shipment Resend
Truffol reserves the right to change these terms and conditions at any time without prior notice. Truffol reserves the right to make the final decision in case of any disputes.