We pledge to meet fully, and where possible exceed, in complying with the requiremens of the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong). In doing so, we will ensure compliance by our staff with the strictest standards of security and confidentiality.
Collection and Use of Personal Information
Personal information means any information that is related to an identified person, or that may be used to identify an individual, including, but not limited to: first and last name; email address; a home, postal or other physical address or other contact information; title, gender, occupation, industry, or personal interests; and other personal information necessary or useful to provide a product or service that you have requested. The types of personal information we collect and what we do with that information are listed below.
Domain Name and IP Address
1. our subsidiaries, associated companies and other related companies;
2. our vendors and business partners;
4. parties which participate in joint marketing scheme with us;
5. any agent, contractor or service provider who provides administrative, order processing, payment clearing, credit reference, debt collecting or other services necessary to the operation of our business;
6. any other person or organization who are bound by confidentiality agreements with us including Truffol.com; and
7. any person to whom we are, in our belief in good faith, under an obligation to make disclosure as required by any applicable law You may visit our website anonymously if you wish, by using appropriate software or webservices available from or through third parties.
We maintain a log file of all actions that are initiated or facilitated using our website in order to capture, record and store data concerning the transaction. Access to this data is restricted to internal usage by authorized Truffol employees who administer our network and website.
We collect e-mail addresses that are volunteered by the visitor, from e-mail messages addressed to our company or its employees, through visitor participation in surveys, contests and site registrations or provided by the visitor when placing an order on the site. We use the e-mail addresses for marketing purposes and to inform those interested in our products about events, products, services or other items of interest. Additionally, we use the e-mail addresses to notify visitors about recent updates to our website, to provide product or service news notifications or to send newsletters and promotions. We also use the e-mail addresses to process orders for products, services, brochures and other written materials, to respond to customer questions, to provide customer service and to inquire as to customer satisfaction and feedback. You may opt-out of receiving the promotional or marketing e-mails at any time by (1) specifying your preference at the time of creating your profile; (2) changing your e-mail preferences in any user profile that you may have created; (3) responding to any email advertisement by Truffol with “Unsubscribe” in content. If you choose to opt-out of receiving e-mails via any of the above listed methods, Truffol's records will be updated within ten days of receipt of your request. These opt-out procedures will not be available for e-mails that are necessary to provide confirmation of a completed transaction (such as a purchase or change in the visitor's user profile).
Tell-A-Friend or Email Your Wish List
If you choose to use our referral service or to email your wish list, we will ask you for your friend's email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Truffol does not store this information and uses it for the sole purpose of sending this one-time email.
Credit Card Information
We collect credit card and billing information from visitors who make purchases from our online store. We use this information to bill the customer for product purchases. Credit card data will not be saved without your consent. Collection and processing of credit cards is performed by the third-party service provider Paypal, www.paypal.com. Order delivery is performed by Hong Kong SpeedPost. These third party providers are not authorized or permitted to use personal information for any other reason other than those pertaining to processing order transactions. Other Personal Information When you register with our site, you provide other personal information including your name, mailing address, billing address and phone number. This information is used mainly to process orders placed on our online store and to facilitate customer service and the delivery of products you have ordered. We may also use a mailing address that a visitor provides for a variety of Truffol-related reasons. We may send periodic mailings to visitors to inform our visitors who have provided a mailing address of new products, services or promotions. Your mailing address and telephone number may also be used to contact you about orders placed on-line or to provide information that you have requested. If you do not wish to receive such mailings, you may request to be removed from the contact list by changing your account preferences in your user profile or email us with “unsubscribe” in content.
Personal Information Released to Outside Parties
Any information that you provide to us will be used for our purposes only. Except as specified in this Policy, your information will not be shared with individuals outside the employ of Truffol or with other companies. In some instances we may provide your name and delivery address to third parties that we use for delivering specific products to you (such as delivery companies and other affiliates). The process of fulfilling orders placed via the online store may also require Truffol to share your information with other third parties such as automated data processors and credit card processors. In such cases, your information is not retained by these third parties or used by these companies for any secondary reasons. As a good corporate citizen, Truffol complies with applicable law and legal obligations to respond to governmental, law enforcement and court requests for personal information and other information and data about our visitors and their transactions. Truffol's legal counsel may access and use your personal information and other information or data in the event of a dispute, in response to legal process or law enforcement inquiries, abuse of our website, or violation of our Terms of Service Policy
Your store account information is password-protected for your privacy and security. We safeguard the security of the data you send us with certain physical, electronic, and managerial procedures. We have taken reasonable precautions to protect against misuse, theft, loss, unauthorized access, disclosure, alteration or destruction of your personal information. Additionally, we use industry-standard 128-Bit SSL Encryption to enhance the security of data transmissions. While we strive to protect your personal information, we cannot ensure the security of the information you transmit to us, and so we urge you to take every precaution to protect your personal data when you are on the Internet. We suggest that you change your passwords often, that your passwords include a combination of letters and numbers, and that you make certain that you are using a secure browser.
We maintain your personal information on servers and computers located in the United States and in Hong Kong and operated under our direct supervision and control. We do not forward your personal information outside the United States and Hong Kong.
We will take reasonable steps to insure that all data collected is accurate, complete and timely for the purposes for which they are to be used. We urge you to check your profile regularly to insure that such information is accurate, complete and timely.
We do not structure our website to attract children. Accordingly, we do not knowingly collect information from anyone who is age 13 and under.
Third Party Sites
Oversight and Questions
We welcome comments and questions on this policy. As stated above, we are dedicated to protecting your privacy, and we will make every reasonable effort to keep your information secure. Questions regarding our policy should be directed via e-mail (firstname.lastname@example.org)
Truffol reserves the right to change these terms and conditions at any time without prior notice. Truffol reserves the right to make the final decision in case of any disputes.
Policy as of May 2017.